Extensive support is available to all Health Language customers.
HLI provides support to all clients with an existing HLI licensed software agreement. Support is available during standard business hours, Monday through Friday.
Support includes:
- Assistance in investigating and resolving technical issues involving HLI software or content offerings
- Access to appropriate software documentation
- Software updates, enhancements and bug fixes for any HLI licensed software
- Scheduled updates to any HLI content for which you have purchased a subscription
- Access to HLI white papers, presentations, and sample code
are made available on a defined schedule that is consistent with the release of updates from the various content provider organizations. HLI provides licensed software and content subscription updates to clients via a secure FTP site.